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Prices are subject to change without notice.
When will my order ship? Off the shelf, stock products ship within 3 to 7 business days. This does not include weekends and holidays. Choosing express shipping does not express the 3 to 7 business days, just the shipping time. Call or email to see if your items ordered can be shipped sooner IF your event is within a week or two.
Privacy Policy
Escape Concepts is the sole owner of the information collected on this site. We will not sell, share, nor rent this information to others. Your information will be protected on and off line. This web site may contain links to other sites. Escape Concepts is not responsible for privacy practices of these sites. Please review their privacy policies. Occasionally, we offer specials or information on new products. You have the option of not receiving these types of communications.
Changes to orders
No changes can be made to orders once to orders are confirmed.
Cancellations
All orders are processed immediately upon receipt (within 24 hours). If you want to cancel an order and it has been processed, it will be subject to a 10% cancellation fee. If your order has been processed it will be treated as a return. Personalized orders cannot be cancelled if your order has been sent to the printers, engravers, etc.
Payment Methods
Payments must be made in full, including shipping, prior to the shipments of any order. Escape Concepts accepts Visa, Master Card, American Express, checks or money orders.
Returns, Exchanges, and Refunds
Customer satisfaction is Escape Concepts' goal. All of our handmade products will have slight variations from batch to batch, but the quality will not vary. All orders will be insured against any shipping damages, when shipped via FedEx or UPS. If you choose USPS, they are not insured. If products are damaged in shipping, you must notify the shipping agent within 24 hours of receipt and Escape Concepts to make any claims. Escape Concepts will be glad to exchange any damaged items if the damaged items are due to Escape Concepts' packaging and not shipper damage.
You must contact Escape Concepts for return authorization within 3 days of delivery of products. For returns, all items must be shipped to Escape Concepts with prior approval, within 5 business days, in the original packaging. Please email us or call us for return authorization. Escape Concepts reserves the right to refuse returns that are not delivered within 7 business days. If you are dissatisfied with any products, other than personalized, food, bath & body, perishable, special orders, and large orders (orders over $200), you may return unopened, unused items for a refund, less shipping related costs and a 20% restocking fee, and opened, unused products for 50% of retail costs less shipping related costs, with prior approval. If you received free shipping, you will pay the original shipping costs plus the restocking fees. These items must be in original condition. You must package them in a manner to avoid shipping damage. If you are unsure about an item, contact us before ordering to see if it is a special order, etc. Special orders would include items that are painted, scented to your specifications, etc. Please call or email if you have questions. We encourage you to order samples before placing a large order just to make sure the product is what you are looking for. Absolutely no returns or exchanges after 3 weeks of receipt, no matter what the circumstances.
Product Color/Shade Variations
Due to the fact that most of our products are made in small lots there may be color shade variations. We do not guarantee color matching to products that you already have. Also, every monitor will show color differently, again, we can't guarantee that the shades will match the color shades on your monitor. For example, it may look dark blue on your monitor, but may be a medium blue. If something is color critical, order 1. This applies to all products, especially, soaps, candies, and candles. This also applies to chocolates, especailly white chocolate. White chocolate is not necessarily a bright white. It ranges in shades from bright white to ivory. So, if you don't like the color, regular return/exchange policy applies.
Product Safety
No matter how pure or gentle a product is, some people may be allergic to one or more of the ingredients. Should any allergic reaction occur, discontinue use. Soaps, bubble bath, fizzies, bath soaks, potpourris, candles, detergents, lotions, and some oils are for external use only.
Shipping Information
All in stock orders will be filled within 3 to 7 business days and then shipped USPS or FedEx or UPS ground. Out of stock items will be filled once restocked and shipped USPS or FedEx or UPS ground, unless customer request a different shipping method, in which customer will pay all shipping charges. Most of the personalized items will take an average of 1 to 4 weeks. It is best to place orders for weddings and parties at least 6 weeks prior to the event. Please check with EC if a lead time is not posted on the product you are interested in if you are on a tight schedule.
All product orders over $300 will receive free US ground shipping up to $50. If you request a different shipping method other than ground, Escape Concepts does not pay the shipping costs. If you ordered chocolate coins, there is a mandatory warm weather shipper from the months of April through October ($15), which is totally refundable if it is returned. You can return it 3rd class mail. For all chocolates, your shipment must go at least 3 day. This is because the chocolates will melt!
Most of the personalized items will be shipped directly from the manufacturer. Some of the wedding products will arrive at different times because they may be shipped from different locations.
Sales Tax information
NC shipping addresses must pay applicable state and local sales taxes. There is no sales tax on gift certificates. If you are ordering Internationally, you are responsible for duties and taxes imposed.
Rush orders may be subject to a rush fee, due to added fees incurred in order to complete the order. Rush items are not returnable unless damaged, then they will be exchanged only.
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