Prices are subject to change without notice.
When will my order ship? Most off the shelf, stock products ship within 3 to 7 business days. This does not include weekends and holidays. Choosing express shipping does not express the 3 to 7 business days, just the shipping time. Email to see if your items ordered can be shipped sooner IF your event is within a week or two. If you have not heard from us within 14 days after you placed your order, please contact us. You may have not entered our email address as a valid email to receive and your spam blockers may be deleting our messages or the shipping tracking email. We encourage you to order 6 to 8 weeks before your event or even more time. We can't guarantee that your items will arrive before your event. We will do our best, but can't guarantee it.
Escape Concepts is the sole owner of the information collected on this site. We will not sell, share, nor rent this information to others. Your information will be protected on and off line. This web site may contain links to other sites. Escape Concepts is not responsible for privacy practices of these sites. Please review their privacy policies. Occasionally, we offer specials or information on new products. You have the option of not receiving these types of communications.
Changes to orders
No changes can be made to orders once to orders are confirmed.
All orders are processed immediately upon receipt (within 24 hours). If you want to cancel an order and it has been processed, it will be subject to a 10% cancellation fee. If your order has been processed it will be treated as a return. Personalized orders cannot be cancelled if your order has been sent to the printers, engravers, etc.
Payments must be made in full, including shipping, prior to the shipments of any order. Escape Concepts accepts Visa, Master Card, American Express, checks or money orders. We do not accept Purchase Orders.
Returns, Exchanges, and Refunds
Customer satisfaction is Escape Concepts' goal. All of our handmade products will have slight variations from batch to batch, but the quality will not vary. All orders will be insured against any shipping damages, when shipped via FedEx or UPS. If you choose USPS, they are not insured nor trackable and you assume responsibility for shipping damages and loss. If products are damaged in shipping via FedEx or UPS, you must notify the shipping agent within 24 hours of receipt and Escape Concepts to make any claims. Escape Concepts will be glad to exchange any damaged items if the damaged items are due to Escape Concepts' packaging and not shipper damage.
You must contact Escape Concepts for return authorization within 3 days of delivery of products. For returns, all items must be shipped to Escape Concepts with prior approval, within 5 business days, in the original packaging. Please email us or call us for return authorization. Escape Concepts reserves the right to refuse returns that are not delivered within 7 business days and with no return authorization. If an item is returned without authorization, you might not get it back and you might not receive a refund. If you are dissatisfied with any products, other than personalized, food, bath & body, perishable, special orders, and large orders (orders over $200), you may return unopened, unused items for a refund, less shipping related costs and may incur a 20% restocking fee , and opened, unused products for 50% of retail costs less shipping related costs, with prior approval. If you received free shipping, you will pay the original shipping costs plus the restocking fees. Restocking fees will depend if it is assessed by a vendor/distributor that shipped directly to our customer and/or if your order was a rush order. We usually do not pass the rush fees onto customers, but if you return an item that originally had a rush fee and was not charged the fee, you will not receive it in the refund. These items must be in original condition. You must package them in a manner to avoid shipping damage. If you are unsure about an item, contact us before ordering to see if it is a special order, etc. Special orders would include items that are painted, scented to your specifications, etc. Please call or email if you have questions. We encourage you to order samples before placing a large order just to make sure the product is what you are looking for. Absolutely no returns or exchanges after 3 weeks of receipt, no matter what the circumstances.
Product Color/Shade Variations
Due to the fact that most of our products are made in small lots there may be color shade variations. We do not guarantee color matching to products that you already have. Also, every monitor will show color differently, again, we can't guarantee that the shades will match the color shades on your monitor. For example, it may look dark blue on your monitor, but may be a medium blue. If something is color critical, order 1. This applies to all products, especially, soaps, candies, and candles. This also applies to chocolates, especailly white chocolate. White chocolate is not necessarily a bright white. It ranges in shades from bright white to ivory. So, if you don't like the color, regular return/exchange policy applies.
No matter how pure or gentle a product is, some people may be allergic to one or more of the ingredients. Should any allergic reaction occur, discontinue use. Soaps, bubble bath, fizzies, bath soaks, potpourris, candles, detergents, lotions, and some oils are for external use only.
Most in stock orders will be filled within 3 to 7 business days and then shipped USPS or FedEx or UPS ground. Out of stock items will be filled once restocked or cancelled if discontinued or will take over 2 weeks to restock, unless discussed and approved by both parties and shipped USPS or FedEx or UPS ground, unless customer request a different shipping method, in which customer will pay all shipping charges. Most of the personalized items will take an average of 1 to 4 weeks. It is best to place orders for weddings and parties at least 6 weeks prior to the event. Please check with EC if a lead time is not posted on the product you are interested in if you are on a tight schedule. Please note that shipping delays can occur if there is a natural disaster, weather delays, security inspections delays, unsafe delivery conditions signature requirements or incorrect addresses. This can be on express or ground services. These delays are not customary, but can occur. Escape Concepts nor shipping companies will issue shipping refunds due to these delays on express shipments, which has a guaranteed delivery date. Ground shipments can take up to 10 business days. Ground is NOT a guaranteed delivery service, no consideration for shipping refunds will be given if you were expecting your package on a certain day and it does not arrive on that day via ground service.
All product orders over $300 will receive free US ground shipping up to $50. If you request a different shipping method other than ground, Escape Concepts does not pay the shipping costs. If you ordered chocolate , there is a mandatory warm weather shipper from the months of April through October. For all chocolates, your shipment must go at least 3 day. This is because the chocolates will melt!
Once we give your order to the shipper is becomes your property and transfer of responsibility goes to you. You should provide a shipping address where there is someone to receive the package. We can't control the shipping companies and we are not employed by them. If a driver thinks that it is safe to leave a package without a signature of the customer, then they will. So if you don't want to assume the responsibility of stolen packages, etc., please provide an address where there is someone to receive the package, such as work, or a neighbor etc. If you want home delivery with a signature required, there is a $2 charge.
Most of the personalized items will be shipped directly from the manufacturer. Some of the wedding products will arrive at different times because they may be shipped from different locations.
International Shipping Policy
The purchaser is responsible for any and all additional fees that may be charged by the selected shipping carrier. These may include (but are not limited to) duties, taxes, customs charges, brokerage charges and other fees. The purchaser should contact their local customs office before ordering to understand these charges. The purchaser is the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Escape Concepts will include an invoice for the actual value of the shipment in order to comply with importing laws and regulations. Escape Concepts reserves the right to charge the purchaser's credit card if the shipping carrier is unable to collect payment from the purchaser.
We are not responsible for incorrect addresses. The customer is responsible. It is your responsibility to give us complete and correct addresses. If an address correction is necessary, you will be charged $10 for the correction for each box. The shipping services charge for all address corrections, whether it is suite number down to street directions (N, W, E, S) Any changes that they have to make that is different from the ship to address that you provide, it will be a charge, so please make sure that you give us the correct address. The card on file will be charged.
Sales Tax information
North Carolina (NC) shipping addresses must pay applicable state and local sales taxes. There is no sales tax on gift certificates. If you are ordering Internationally, you are responsible for duties and taxes imposed. If you don't pay them and they send us a notification, we will file a claim against you and charge your credit card for the amount.
Rush orders may be subject to a rush fee, due to added fees incurred in order to complete the order. Rush items are not returnable unless damaged, then they will be exchanged only.
We attempt to be as accurate as possible. However, Escape Concepts does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by this site itself is not as described, your sole remedy is to return it in unused condition. Because there can be no errors in personalized printing, telephone conversations are discouraged and are not binding. Communications should be sent via email so there is a written record. If there is an error in printing and there is no written record, Escape Concepts is not responsible for reprinting. Customer would be responsible for the cost. The Customer is solely responsible for placing an order according to the customer's needs.
Purchase Orders are not accepted. Except where noted otherwise, the Sales Price displayed for products on our website represents the price listed on the product itself unless there are quantity pricing, where pricing is based on quantity and will be listed in drop down list boxes. No item is $0. With respect to items sold by Escape Concepts, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our site may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by Escape Concepts.
If an item has quantity based pricing and you do not choose the correct quantity discount pricing, you will be charged the correct pricing.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Escape Concepts ON AN "AS IS" AND "AS AVAILABLE" BASIS. Escape Concepts MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Escape Concepts DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Escape Concepts DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Escape Concepts ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Escape Concepts WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. Escape Concepts IS NOT RESPONSIBLE FOR INFORMATION LISTED ON AFFILIATES SITES FOR ITS ACCURACY.
By visiting EscapeConcepts, or purchasing products from or otherwise doing business with Escape Concepts you agree that the laws of the state of North Carolina, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Escape Concepts or its affiliates.
We reserve the right to make changes to this site or policies at any time. If you place an order on this site, then you are accepting all terms and conditons.